Refund policy
We're here to help 24 hours
To easily make the return/exchange process, please contact us within 14 days of your delivery and let us know that you would like to return or exchange as well as why you would like to do so.
We will reply you within 1 working day maximum. You can easily contact us via the following methods:
- Message us via WhatsApp
- Email us
- Website Contact us form
- Direct message us on Instagram
- Direct message us on Facebook
14-day full money back guarantee
If you wish to return or exchange an item that is no problem. We’re happy to offer a full refund or an exchange, as long as it’s NOT a laser-customized item and it's within the 14-day return period.
We do our best to make sure all orders are delivered in perfect condition. In the rare event that it does not. We ask you to always check your items thoroughly within 14 days of arrival. If there is an issue with your order please contact us via the above mentioned contact methods.
Damaged or Faulty: If you need to return an item because it's faulty, or because of something we've done wrong, return or exchange will be 100% free, we won't charge you for the collection fees (courier fees).
100% Satisfaction: If you're returning an item because you've changed your mind, you'll need to pay the courier fees only. Kindly make sure your order is not used and that it is in its original condition.
Laser-customized items are returned or exchanged only in the case of faulty.
Changing the order after placement
Yes, you can easily change your order after it is placed. You can contact us via the above methods so we can change it for you immediately. However, we cannot change your order if it has been personalized by laser engraving or customized by any means.
Lifetime Guarantee
We are confident that our products are durable and high quality enough that can last a lifetime. We can offer repairs, refills, or replacements depending on your need. Just contact us using the above-mentioned contact methods so we can help you right away.